Job: Tenancy Manager Job: Tenancy Manager

Job: Tenancy Manager

The Tāmaki Regeneration Company is a unique organisation that truly makes a difference in the Point England, Panmure and Glen Innes neighbourhoods. The Tāmaki Regeneration Company aims to achieve regeneration across not only housing but also spatial development, social and economic development and to create better conditions for the communities of Tāmaki. This really is a social programme with a difference!

As a Tenancy Manager you will provide effective tenancy management services to your neighbourhood. You will proactively engage with tenants ensuring tenancy and maintenance requests are appropriately resolved, the debtor lists is reviewed regularly and corrective action is taken with the tenants and antisocial behaviour complaints against the tenants are addressed. It is also your job to ensure the voice of your tenants are heard and they feel supported.
In this role you will be responsible for ensuring all current and prospective tenants receive responsive, appropriate, respectful and quality customer service. You will also provide advice and guidance on complex matters regarding tenancy management, legislation, policy and practice.

The right candidate will have demonstrated their energy, credibility and relationship building skills in a customer-facing service delivery environment that has embarked on a journey of change. You have the ability to calmly influence and engage with internal and external stakeholders. As a natural problem solver, you have developed robust systems and process discipline and have a good understanding of what it means to deliver good service.

We require a passion for social and cultural initiatives and agile and innovative thinking. If you are genuinely intrigued by the opportunity and are passionate about using your technical and commercial skills to give back to the Tāmaki community, then please call today.

To apply for this position please contact Clio Hartdegen on 09 368 7300, or visit our Hot Jobs at and refer to reference number 244212. All applications will be acknowledged by email.